LightXtreme VPN Assistance Centre
Current platforms are Windows, macOS, Android and iOS. Whether you use a Windows PC, a Mac, an Android phone or tablet, an iPhone or an iPad, the client installs directly.
Short answer:
Global mode: all computer traffic goes through the proxy
On mobile:
Smart mode: uses preset site rules and proxies only the sites that need it
Global mode: all traffic goes through the proxy
On desktop:
Smart mode: uses preset site rules and proxies only the sites that need it
Short answer:
Conditions on the network shift from one region to another. Pick the line that matches the region you want to reach — the site or the game — and prefer the one with lower latency.
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LightXtreme VPN places no ceiling on your data. Keep in mind that if your device has no internet connection of its own, no VPN app can work either.
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Disable global mode and return to smart mode.
LightXtreme VPN is built to be secure. The main safeguards are: 1. Encryption and protocol strength - Shadowsocks, Vless and WireGuard with AES-256-GCM and ChaCha20-Poly1305 protect data in transit, while tunnelling prevents interception or modification between your device and the server.
2. Anonymity - your address is replaced by a LightXtreme VPN IP, DNS requests stay inside the tunnel, and no activity logs are kept.
3. Censorship and monitoring - regional restrictions can be bypassed, your ISP only sees an encrypted connection to our server, and public Wi-Fi traffic stays encrypted.
Short answer:
1. Verify antivirus and firewall settings: security software sometimes blocks VPN connections, so try disabling it temporarily and reconnect. 2. Contact support: if the issue persists, start the app, go to My page and tap contact support, including a detailed description and screenshots so our technical team can assistance.
Short answer:
Verify that your real IP is hidden like this:
1. Note your current IP: before connecting, start a browser and search 'my IP address'. 2. Connect and check again: once connected, search 'my IP address' once more — if the address changed, your real IP is hidden. 3. Clear the cache: if it did not change, the browser may show a cached result. Clear the cache, restart the browser or try another one.
Short answer:
To make sure you download the genuine LightXtreme VPN, please use these official channels:
1. Official website: https://lightxtremevpn.com/
2. Official Google Play listing: https://play.google.com/store/apps/details?id=com.shanlian.pro
3. Official Apple App Store listing: https://apps.apple.com/app/apple-store/id6476379983?pt=127146343&ct=officialwebsite&mt=8
Please ignore other sites claiming to be LightXtreme VPN. Their software is not authorised by us, so quality is not guaranteed, your privacy may leak, the app may not work at all, and you risk losing money.
In addition, our team actively protects current and long-time users by reporting and removing counterfeit copies on app stores.
We also encourage you to report impersonating apps to our official email ([email protected]).
Short answer:
1. Start LightXtreme VPN and go to My > Settings > VPN settings.
2. Find the dedicated line forwarding option and enable it if you are in mainland China; turn it off elsewhere.
3. Restart the app so the setting takes effect.
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1. Tap the person icon at the bottom of the home screen to start My account.
2. Start My devices and remove the device you no longer use, or tap Sign out at the bottom of the page to leave the current account.
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Tap the person icon at the bottom of the home screen, start My account and choose Delete account to remove your information. (This option is only available in the Android and iOS apps.)
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Claim slots are assigned at random, like a draw, so not everyone wins. You can try again to increase your chances.
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Alipay, WeChat Pay, UnionPay, credit cards, PayPal, Google Play and Stripe are all supported.
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A 30-day money-back guarantee on every subscription.
LightXtreme VPN is a subscription-based service offering a free trial and affordable plans, and you can try it through official channels.
The rules are as follows:
For all LightXtreme VPN users:
When you first download and install the app, the system registers you automatically and you get a 30-minute free trial. Linking your email adds another 30 minutes.
Other ways to get a longer free trial:
With a special agent referral code you can enjoy 1-3 days of free trial. Refer a friend who downloads and signs up and you earn extra trial time or a generous commission.
For all subscribers:
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For your own security, standard accounts are for personal use only. Do not share them — any loss caused by sharing is yours to bear.
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It is the number of devices that can be online at the same time. You can install our client on as many devices as you like, and every plan covers three devices online simultaneously.
Short answer:
1. Tap the My icon at the bottom of the home screen, start My account and choose Switch account to see the account name and password of the current account. If that does not show them, tap the Support button and we will provide your account details.
2. To reset a forgotten VPN password, tap Forgot password if your account has an email address and reset it by email. Without a linked email, send your order screenshot to support ([email protected]) and we will reset it once the account is verified.
Short answer:
1. If you paid with PayPal and the membership did not activate immediately, PayPal's risk system is most likely reviewing the order, which can take 1-3 business days. Please be patient.
2. If you subscribed through iTunes, first make sure you are signed in with the same Apple ID on your iOS device. Then start the app, tap My and check My orders to confirm the purchase.
3. For payments by Alipay, UnionPay, Google Pay or other methods, if your membership is still not active please contact us via the live chat on the official website. Include your account details and order screenshot so we can resolve it faster.
Short answer:
Google Play / iOS subscribers get a 7-day free trial and can request a refund within 30 days.
Third-party payment methods are not refundable at the moment. If you are unsure about a long-term plan, try a short and smaller package first.
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Below is a detailed explanation of every option on the LightXtreme VPN settings page, including the Windows and macOS specific ones.
1. Local DNS settings
⦁ Description: sets the DNS resolver for domestic domains. It is usually best to match your ISP's DNS for faster and steadier access to local sites.
⦁ Recommended when other local services on your LAN cannot be reached: set local DNS to 'local' so LAN devices resolve local addresses first and avoid issues caused by external DNS.
2. Remote DNS settings.
⦁ Description: sets the DNS resolver for international domains such as Google. An international resolver (Google DNS or Cloudflare) usually improves connection throughput and resolution efficiency.
⦁ Recommended when you visit international sites often: remote DNS improves both throughput and stability.
3. New protocol
⦁ Description: enables or disables the newer encryption protocol (such as VLESS) for stronger security and more steady connections.
⦁ Recommended: keep the new protocol on for better privacy; turn it off if connections behave oddly or stop working.
4. Disconnect all connections when switching
⦁ Description: drops the current connection when you switch servers, so traffic never keeps using the old IP and every connection picks up a fresh address.
⦁ Recommended: leave it on so switching servers always refreshes your IP address and keeps you private.
5. Enable IPv6
⦁ Description: sets the protocol used for DNS resolution. Off means IPv4 only, on means both IPv4 and IPv6 are resolved.
⦁ Recommended: turn it on for faster access on IPv6-capable networks; turn it off on unstable or restricted networks.
6. One-tap return to China
⦁ Description: helps users abroad reach Chinese content such as Youku, iQIYI and Tencent Video.
⦁ Recommended when Chinese sites are restricted from abroad: switch it on to bypass regional limits and improve the viewing experience.
7. BT proxy downloads
⦁ Description: proxies BT downloads so P2P traffic is encrypted and network restrictions are bypassed.
⦁ Recommended: switch it on when using BT on restricted networks or when you want your downloads to stay private.
8. Direct-link domains
⦁ Description: the listed domains bypass the VPN and connect directly, ideal for common local domains that do not need proxying.
⦁ Recommended: add everyday sites, banks and payment pages to the direct list for faster, safer access.
9. Proxy per application
⦁ Description: lets specific applications link directly without the VPN, which suits lighter usage.
⦁ Recommended: add local or non-proxied apps to the list to save data and throughput up connections.
10. Windows specific options
TUN mode
⦁ Description: routes all system traffic through the VPN via a virtual network adapter, giving stronger security and leak protection.
⦁ Recommended: useful for high-privacy needs or public networks, but it uses more system resources.
Proxy mode
⦁ Description: applies only to selected apps or browsers and sends some traffic through the proxy server instead of routing everything.
⦁ Recommended: handy if you only need to throughput up or protect one browser, with less overhead while still keeping some privacy.
11. macOS specific options
On M-series Macs you can enable the VPN through a system extension. When it runs as a system extension, per-application proxying stops working because the extension cannot tell which app the traffic comes from.
Short answer:
1. When should I change local DNS?
When other local services on your LAN cannot be reached, set local DNS to 'local' so LAN devices resolve local addresses first and avoid access problems.
2. When should I adjust the new protocol?
Normally leave the new protocol on for stronger security and privacy; if connections become unstable, try turning it off.
3. Should Windows users choose proxy mode or TUN mode?
If the network stops working after enabling TUN mode on Windows, switch to proxy mode. Proxy mode affects only selected apps or browsers, uses fewer resources and still routes the apps you need through the VPN.
Together these options let you tune throughput, privacy and stability for whatever network you are on.
Short answer:
Try disabling QUIC in Chrome: start chrome://flags/#enable-quic and click Disable.
Short answer:
Forums: Discord, Reddit, Quora, Stack Exchange, V2EX and other popular forums.
LightXtreme VPN helps you reach websites and services in any region. Here is what it can unblock:
Streaming sites: watch TikTok, Netflix, Disney+, HBO, YouTube, Amazon Prime Video, Hulu, Spotify, AbemaTV, Apple TV+, Tencent Video, iQIYI and more from anywhere.
AI platforms: ChatGPT (OpenAI), Midjourney, Stable Diffusion, Google AI, DALL-E, BigGAN and many other AI sites.
Social platforms: Facebook, Twitter (X), Instagram, LinkedIn, Snapchat, Discord, Tumblr, Pinterest, WeChat, WhatsApp, Telegram, Line and more.
Gaming platforms: Steam, Ubisoft Connect, Apple App Store, Google Play Store and other game services.
Short answer:
360 Security may flag LightXtreme VPN as risky and uninstall it. Is LightXtreme VPN a threat? No — it is certified security software with an international security certificate embedded. This is a false positive.
Add LightXtreme VPN to the 360 whitelist so it runs normally:
1. Start 360 Security;
2. Click Trojan detection in the main menu;
3. Click the Trusted Zone panel on the right;
4. Click Add file, pick LightXtreme VPN and start it;
5. Tick the confirmation prompt;
6. Click OK to finish;
Note: in different versions of 360 Security the Trusted Zone may sit elsewhere, but the steps are the same.
LightXtreme VPN is upgraded regularly to keep pace with changing network policies worldwide. An update replaces the old version and invalidates the whitelist, so please add the whitelist entry again after updating to keep everything working.
Short answer:
1. Start the LightXtreme VPN app, go to My > VPN settings and turn off TUN mode in the proxy settings. Then return to the home screen, tap Enable and connect.
2. If it still happens, uninstall LightXtreme VPN, download it again from the official website and try connecting once more.
If the problem persists, tap My > Support inside the app and our team will help you online.
Short answer:
1. Start LightXtreme VPN and confirm your network connection works.
2. Go to My > Settings > VPN settings > Proxy settings and switch TUN mode on.
3. Return to the main screen, disconnect, then restart the app.
Short answer:
1. Update LightXtreme VPN to the latest version — reinstall it if needed — then connect and try again.
2. If it still drops with TUN mode, start your computer's network connections and look for a virtual adapter named 'tun0' or 'LightXtreme VPN'. If it is missing, reset the network and restart the computer, then turn LightXtreme VPN on again with TUN mode selected.
If neither step helps, tap Support on the My page of the app and we will assist you directly.
The cause is a mainland China Apple ID. Since the product is not on the mainland store, the store returns 'item ID not found'.
Switch your App Store country to Hong Kong or another supported region, or use the shared Apple ID we publish, then purchase again.
App Store availability differs by region, and the app is not offered everywhere.
Change your Apple ID country to Hong Kong or create a new Hong Kong account; you can also sign in with the public Apple ID we provide.
When images do not show and messages fail, check the network first: 5G and Wi-Fi signals fluctuate everywhere, and repeated handovers stop content from loading.
Try another line, or connect to a more stable Wi-Fi network.
The behaviour comes from defects in the iOS 16 network stack.
Reset the network: Settings - General - Transfer or Reset iPhone - Reset - Reset Network Settings, then try connecting again.
The message usually relates to the Apple ID region. Check whether your account is based in mainland China, or whether you have just switched region and the change has not propagated yet.
Sign out and download again with a Hong Kong Apple ID.
The error appears when installation and updating used different Apple IDs - installed with A, upgraded with B.
Delete the app and reinstall it using one and the same Apple ID.
It is normally a conflict between a leftover old build and the store version.
Uninstall the old copy, then download the latest one.
It is usually a version conflict caused by a leftover old build, not a real withdrawal.
Uninstall the old copy and download the latest version.
The prompt is generally triggered by a leftover old build conflicting with the store version.
Remove the old version and download the current one.
The message means the Apple ID used for updating differs from the one used at install time.
Either sign back in with the original Apple ID and update, or uninstall and reinstall under your current ID, keeping a note of your credentials beforehand.
1. Check that the app is installed under Applications; if not, move it there and sign in again before connecting.
2. Open a page in Safari to compare. Should Safari behave normally, the culprit is likely a proxy or ad-blocking add-on in the other browser - switch it off.
Short answer:
In your phone settings or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
Short answer:
Start Smart Manager > App management, tap Manage auto start-up and set LightXtreme VPN to Allow background running;
Reason: this is usually caused by a system default. Android kills background apps by default, so LightXtreme VPN may be terminated after a while in the background and your connection drops. Adjust these settings to fix it:
In your phone settings or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
Huawei phones:
Start Settings, search for Battery optimisation, pick LightXtreme VPN and exclude it from battery optimisation;
Start Settings > App management, pick LightXtreme VPN, tap Energy consumption and switch on Allow background activity;
Xiaomi phones:
Start Settings > More apps, pick LightXtreme VPN, tap Power saving strategy and set it to No restrictions;
Start Settings > Special features, pick Game turbo and turn it off;
OPPO phones:
Start Settings > App management, pick LightXtreme VPN, tap Energy saving protection and disable all the options there;
Vivo phones:
Start Settings > Battery, tap Background high power consumption and allow LightXtreme VPN to keep running;
Meizu phones:
Start Settings > App management, pick LightXtreme VPN, tap Permission management > Background management and choose Allow background running;
OnePlus phones:
Start Settings > Battery, tap Battery optimisation and set LightXtreme VPN to No optimisation;
Samsung phones:
1. Visit the official download page in your browser, pick Android and download the APK installer.
2. Open Huawei AppGallery, search for Zhuoyitong and install it.
3. Launch Zhuoyitong, find File Transfer and bring in the APK you just downloaded.
4. Tap the APK, select Install anyway and complete the setup; then open LightXtreme VPN and tap Enable.
Short answer:
1. Start your phone's Settings and search for VPN apps.
2. Start Other VPN apps and turn off Always-on for each one.
3. Restart the LightXtreme VPN app to apply the changes.
If the TV app opens in portrait or the layout does not scale, contact support in the app or on the official site with your device details, and we will supply a suitable installer.